Home›Privacy Policy
Legal

Privacy Policy &
Data Security

Last updated: April 2025

1. Who We Are

Peoples Diagnostics Laboratory & Clinic Pvt. Ltd. ("we", "our", "the clinic") is a registered diagnostic laboratory and outpatient clinic located at Rumba Chowk, Sanobharang, Kathmandu, Nepal. We operate the website at peoplesclinic.com.np.

2. What Information We Collect

We collect only the minimum information necessary to provide diagnostic services:

  • In-clinic: Name, age, gender, contact number, doctor's referral, and test results.
  • Via website booking form: Name, phone number, age, preferred service and appointment time. This information is transmitted directly to our WhatsApp and is not stored on any web server.
  • AI chatbot: Text messages you type into the AI assistant. These are sent to the Anthropic Claude API for processing. Conversation history exists only in your browser session and is not saved by us.

3. How We Use Your Information

  • To schedule and confirm your appointment.
  • To perform and report laboratory or imaging tests.
  • To communicate test results to you or your authorised doctor.
  • We do not use your information for marketing without explicit consent.
  • We do not sell, rent, or share your personal health data with any third party.

4. Data Security

We take the following measures to protect your information:

  • Patient reports are issued only to the patient or their authorised representative in person.
  • Physical records are stored securely within the clinic premises.
  • Our website does not use cookies for tracking or advertising.
  • The booking form does not transmit data to any database — it opens a pre-filled WhatsApp message only.
  • All external links use rel="noopener noreferrer" to prevent data leakage.
  • The website is served over HTTPS to ensure encrypted communication.

5. AI Assistant & Third-Party APIs

Our website includes an AI health assistant powered by Anthropic Claude. When you use this feature:

  • Your messages are sent to Anthropic's API solely to generate a response.
  • We do not log, store, or review your AI chat conversations.
  • Do not enter sensitive personal health data (such as full name, ID numbers) into the AI chat.
  • The AI is for general guidance only and does not replace medical consultation.

6. Google Maps & Third-Party Embeds

Our website embeds Google Maps to help you find our location. When you view the map, Google may collect your IP address and browsing data according to Google's Privacy Policy. We do not control this data collection.

7. Your Rights

  • You have the right to access the personal data we hold about you.
  • You may request correction or deletion of your records.
  • To exercise these rights, contact us at [email protected] or visit us in person.

8. Children's Privacy

We provide services to patients of all ages including children. Health information of minors is handled with extra care and released only to parents or legal guardians.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or concerns:

🔒 Peoples Diagnostics is committed to protecting your health data. We follow responsible data practices aligned with patient confidentiality principles. No tracking. No ads. No data selling.
📞 Call 📅 Book
AI Health Assistant